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On-Call & Hours Worked

Service & commerce

Hospitality & hotels: overnight coverage and manager-on-duty

The short answer

Hotel staff who must stay on property or in a provided room to cover overnight calls are generally working under 29 C.F.R. § 785.15, and any sleep-time exclusion is narrow under 29 C.F.R. § 785.22. California treats time subject to employer control as hours worked under IWC Wage Order 5-2001 § 2(K).

Manager-on-duty and night audit coverage

Staying in a hotel room to answer guest emergencies is on-premises waiting, compensable under 29 C.F.R. § 785.15 unless the worker is completely relieved of duty under 29 C.F.R. § 785.16.

Tips, service charges, and the overtime rate

Mandatory service charges paid to employees are wages that belong in the regular rate under 29 C.F.R. § 531.55, and the tip credit is limited by 29 U.S.C. § 203(m). California prohibits any tip credit against the minimum wage under Cal. Lab. Code § 351.

Split shifts and short breaks

Breaks of about 20 minutes or less are paid under 29 C.F.R. § 785.18, and California owes a split shift premium under IWC Wage Order 5-2001 § 4(C).

Facts that usually decide these cases

  • Required overnight presence on property
  • Sleep-time deductions from paid hours
  • Service charges excluded from the overtime rate
  • Split shifts without premium pay

Weighed together under the framework of Owens v. Local No. 169, 971 F.2d 347 (9th Cir. 1992): Geographic restriction — how far you may travel while on call; Response time — how many minutes you have to answer or arrive; Call frequency — how often the phone actually rings; Personal interference — what the rotation stops you from doing; Trade or refusal rights — whether you can hand the shift off.

Frequently asked questions

I sleep in a hotel room to cover the night. Is that paid?
Generally yes: on-premises waiting is hours worked under 29 C.F.R. § 785.15, and sleep may be excluded only within the limits of 29 C.F.R. § 785.22.
Can my employer count tips toward my minimum wage?
Federally a limited tip credit exists under 29 U.S.C. § 203(m), but California prohibits it entirely under Cal. Lab. Code § 351.

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General legal information, not legal advice. Employment Law Firm is not a law firm. For advice on your situation, consult a licensed attorney in your state.

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